A guide to help and advice at the University of Regensburg
Emergency numbers
In the event of an emergency, first ensure your own safety. Provide first aid if necessary. Contact the police and/or fire and rescue services. Answer the control centre's questions and stay on the phone.
Fire and rescue service: 112
from business landline phones: 09-112
Police: 110
from business landline phones: 09-110
If a technical fault occurs on campus that needs to be rectified immediately (e.g. burst pipe, power failure, failure of important systems), please contact the university control centre:
UR control centre: 0941 943-3333
from business landline telephones: 3333
Defibrillators (AED) at the university
A defibrillator can save lives: The device emits an electrical impulse that can restore a normal heartbeat in the event of life-threatening cardiac arrhythmias such as ventricular fibrillation. There are defibrillators on the campus of the University of Regensburg, which even laypeople can use to save lives in an emergency.
International protection seekers
Foto: UR/Julia Dragan Equality & Diversity
- Women's Representative/Equal Opportunities Coordination Office for academic staff (external link, opens in a new window)
- Equal opportunities unit (science-supporting area) (external link, opens in a new window)
- Vice President for Internationalisation & Diversity
- Anti-discrimination office (external link, opens in a new window)
- Staff council
- Family service
Learning and study counselling
- Central Department for Course Counseling
- Academic learning advice and support unit (German version only) (external link, opens in a new window)
- Writing counselling at the ZSK (external link, opens in a new window)
- Social counselling service of the Studierendenwerk (external link, opens in a new window)
- Student representation
Misconduct in Science and Administration
Illness and impairment
- Chronic illness, impairment, developmental or partial performance disorder in students
- Severe disability of employees
- Addiction (via the university intranet) (external link, opens in a new window)
- Integration after incapacity for work (BEM) (via the university intranet) (external link, opens in a new window)
- Counseling Service for Mental Health for students (German version only) (external link, opens in a new window)
Accident, theft, occupational safety
- Accident report for students
- Occupational safety, accident report for employees (via the university intranet)
- Fire protection (via the university intranet)
- First aid (via the university intranet)
- Preventive self-protection of authorities (German version only) (external link, opens in a new window)
- Theft (German version only) (external link, opens in a new window)
Support in the event of faults and defects
How can I report a fault?
If the door squeaks, the tap drips or the light switch doesn't work, please report the fault to the Buildings and Technology department. If you are a UR member with a CC account, the quickest way to do this is via the FAMOSweb online form:
Report a fault via FAMOS (external link, opens in a new window)
What do I do in the event of urgent technical faults?
In the event of urgent faults that need to be rectified immediately (such as a burst water pipe, a power cut or the failure of important systems), please call the university control centre on +49 941 943-3333.
IT problems? Forgotten your password?
The Computer Center's Servicedesk is the place to go if you have any difficulties with your CC account, WiFi on campus, computer workstations on campus, software for students or printing and copying.
Support for SPUR, Flexnow and GRIPS
You can reach the support team for the SPUR campus portal by e-mail at: spur(at)ur.de (opens your email program)
For FlexNow, please contact the central examination office: Contact form (external link, opens in a new window)
If you have any questions about the e-learning platform GRIPS, please contact: servicedesk(at)ur.de (opens your email program)